Tiruchi Airport rated best in Asia Pacific region, in under two million passengers category, for 2022

The rating has been given by the Airports Council International, a global non-profit organisation of airport operators, following an Airport Service Quality Survey rating passenger satisfaction, conducted between January and December 2022

The Tiruchi International Airport has been rated the best airport in the Asia Pacific region, in the category of under two million passengers, for 2022, by the Airports Council International (ACI).

The Tiruchi Airport received this global recognition following an Airport Service Quality (ASQ) survey that was conducted, measuring passenger satisfaction between January and December 2022 at the airport by the ACI, a global non-profit organisation of airport operators.

The ASQ survey is an internationally-established global benchmarking programme measuring passenger satisfaction at airports. 

Terming it a moment of pride for the Tiruchi International Airport, Airport Director P. Subramani said the ASQ survey was conducted measuring passenger satisfaction across 32 key performance indicators that include eight major categories such as: access to terminal buildings, check-in processes, security processes, airport facilities, food and beverage, retail, the airport environment and arrival services. The survey was carried out based on the facilities being provided to the passengers at the airport, he said. 

Speaking to reporters at the old terminal building on Tuesday, Mr. Subramani said Luis Felipe de Oliveira, Director General, ACI World, had “applauded the team at Tiruchi international airport on the achievement”. 

“This is the result of outstanding teamwork by the entire airport community. Selected by passengers, the Airports Service Quality Awards recognise the best airports worldwide for customer experience”, Mr. Subramani said reading out the message of the Director General, ACI. 

Thanking all the stakeholders of the Tiruchi airport for their efficient services in bagging the award, Mr. Subramani said the Airports Authority of India had facilitated the carrying out of the ASQ survey which was done in a well-programmed manner, by interacting with the passengers.