Zomato shoots staff who denies refund to a customer for not knowing Hindi
The Hindu
In its statement in the two languages which started off with the traditional Tamil salutation ‘Vanakkam’ Tamil Nadu, Zomato said that the company was ‘sorry’ for the behaviour of its former employee.
Restaurant aggregator and food delivery company Zomato on Tuesday apologised to a person, who alleged that he was denied refund by its customer care agent for not knowing Hindi and announced terminating the services of the employee concerned.
A tweet from a user who goes by the handle ‘@Vikash67456607’ triggered a major Twitter backlash, with the hashtag ‘Reject_Zomato’ trending on top at the microblogging site.
In response, Zomato apologised to Vikash and also issued a statement both in Tamil and English, stressing that the company stood for diversity.