Transport aggregator apps face flak as drivers demand users pay over the fare

App-based cab and bike aggregator services facing backlash for drivers demanding extra money from users.

Not very long ago, transport aggregator apps were hailed as game changers. They seemed to remove the necessity to haggle with the drivers, something commuters were already tired of doing. However, things seemed to have soured since then. App-based cab and bike aggregator services are now drawing ire from users for a worrying new trend: drivers demanding money over and above the fare shown in the app.

Initially, when autorickshaw and taxi drivers routinely flouted meter rules and overcharged passengers, cab aggregator services quickly gained popularity. Offering transparent pricing, app-based bookings, and digital payments, they were widely welcomed and adopted. But today, ironically, these services have also gone the way of the haggling autorickshaw and cab drivers.

Commuters said that it was now common for drivers to demand ₹20-₹30 extra during the daytime and up to ₹50-₹100 at night. Loganathan of Vadapalani said the amount of extra money demanded at night could even be over ₹200. “For instance, if the app shows ₹300 as the fare for a ride from Vadapalani to Tambaram at night, drivers demand ₹500 or more. If we refuse, they insist we cancel the ride. Often, with no other option and urgent appointments, we are forced to pay.”

The problem worsens when riders choose digital payment methods. Shivani of Anna Nagar said: “Drivers often call after the booking to ask about the destination. If they don’t like it, they cancel or demand extra. Some refuse rides if we mention UPI payments, preferring cash instead. Sometimes, it’s better to know upfront what you are paying rather than facing surprises after reaching your destination.”

In zones where Metro Rail work is under way, people say the demand for extra payment is even more rampant, with drivers citing construction hurdles as justification. Krishnamurthy of T. Nagar pointed out another loophole: “Even when opting for the ‘priority booking’ feature, which requires paying extra to get a driver faster, drivers still demand more once you connect with them.”

Nandhini, a commuter from Thiruvanmiyur, said: “The apps promise convenience, but what I face is constant rejection, haggling, and cancellations. Drivers blame high commissions but leave us stranded or charge us extra.”

Rachna M., another commuter, said the situation had become so bad that she kept four ride apps open simultaneously: “Autorickshaws on all platforms demand extra. I plan my rides half an hour earlier just to factor in the time lost to haggling and cancellations. And, if you don’t call and confirm, drivers neither cancel nor arrive, causing a further loss of time for the commuter.”