Bengaluru man hacks IndiGo's website to find his lost luggage. Airline responds

Nandan Kumar, a software engineer travelling from Patna to Bangalore on an IndiGo flight misplaced his bags and the rest of the story is something you should not miss.

The wait one has to endure while collecting their luggage from the conveyer belt after a flight is extremely time-consuming and frustrating. But the situation worsens when one simply can’t locate their luggage after a long time of waiting.

A similar thing happened with Nandan Kumar, a software engineer travelling from Patna to Bangalore on an IndiGo flight. Kumar’s luggage was mistakenly picked up by a co-passenger and the incident snowballed into a larger scenario that prompted Kumar to use his developer skills for good.

Kumar shared his story of retrieving his luggage and simultaneously pointed out the flaws in the security of the IndiGo website.

“So, I travelled from PAT - BLR from indigo 6E-185 yesterday. And my bag got exchanged with another passenger. Honest mistake from both our ends. As the bags were exactly the same with some minor differences,” Kumar wrote in the tweet.

He then went on to specify that he called the customer care number and followed all protocols to locate his lost luggage.

I realised it only after I reached home when my wife pointed out that the bag seems to be a different from ours as we don’t use key based locks in our bags.PS: We have too much faith in airline staff So right after reaching home I called your customer care. 3/n

Now, the story gets interesting. “Long story short I couldn’t get any resolution on the issue. And neither your customer care team was ready to provide me with the contact details of the person, citing privacy and data protection,” Kumar mentioned. However, he didn’t receive any call from any customer care agent even the next day.