Amid global aviation chaos, UK launches passengers' charter to address airport disruption issues
India Today
To help passengers know their rights if they are faced with problems at airports after the widespread disruption seen this year, the British government launched an "Aviation Passenger Charter" on Sunday.
Amid global aviation chaos, the British government launched an "Aviation Passenger Charter" on Sunday to help passengers know their rights if they are faced with problems at airports after the widespread disruption seen this year.
The new charter will help passengers know what to do if they are confronted by cancellations, delays or missing baggage, the government said, with guidance on how to complain if they feel they have been treated unfairly. The government also ramped up airlines to run 'realistic' summer schedules and to speed up security checks.
Travelling this summer has become a nightmare experience for millions of travellers in the US and Europe. Long lines, cancelled flights and lost luggage caused by staff shortages have plagued summer travel as the industry struggles to keep up with a surge in demand after the Covid-19 pandemic.
Dublin airport, 3am yesterday. Chaos.I bet the Irish regret leaving the EU now.Oh.. wait... pic.twitter.com/sJ7UKDv1bp
Due to the halt in air travel during the pandemic, handling agencies that provide ground staff -- from baggage handlers to security -- to the airport cut down on manpower. But now, with everything opening, understaffed airports in many countries are not able to cope with the pent-up travel demand.
