Hero MotoCorp launches sales, aftersales services on WhatsApp
India Today
The Hero MotoCorp customers can avail the services through a menu-based chatbot that is accessible 24x7 on WhatsApp.
Hero MotoCorp has launched a host of sales and aftersales services, which provide informative, transactional and location facilities, on WhatsApp. The customers can avail the services through a menu-based chatbot that is accessible 24x7 on the messaging app. They need to scan the QR code available at all Hero MotoCorp customer touch-points or give a call to a particular number provided by the two-wheeler manufacturer from their mobile phone to make use of the digital initiative. The new feature provides facilities like locating nearest showroom and workshop, information about new models, vehicle enquiry and bookings, digital sales and service invoice copy, service booking and post-service feedback, checking real-time status of the vehicle under repair, initiating job card on our own, service and maintenance schedule, and details about Hero app, Goodlife programme, TVCs, safety tips, and maintenance videos.
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