Filmmaker Satish Kaushik shares bitter experience with Go First. Airline responds
India Today
Satish Kaushik gave a detailed account of the issue. He started his post with how he had booked two seats on a flight from Mumbai to Dehradun but the airlines allotted the seat to another passenger.
A post by filmmaker Satish Kaushik has caught the attention of netizens. Kaushik took to Instagram and Twitter to share his bitter experience with Go First airlines. He spoke about his harrowing journey from Mumbai to Dehradun and also said that the airline was using “dubious ways to earn money from passengers.”
Kaushik gave a detailed account of the issue. He started his post with how he had booked two seats on a flight from Mumbai to Dehradun but the airlines allotted the seat to another passenger who refused to give their seat up. “My office booked two seats (Satish Kaushik / Ajay Rai) in the first row with middle seat also and paid 25K in G8 2315 from Mum- Dehradun on 23rd June. But alas they sold the middle seat to another passenger in spite of my office paying for it. Mr Zubin from Go First tried to help by telling the other passenger that he would adjust him next flight since the flight was full and there was no seat but that passenger was adamant,” read the caption.
“After the fellow passenger did not get seat and flight was in hold I decided to offer the seat to him. Zubin and air hostesses who were aghast at the mistake of their own organisation thanked me. Air hostess told me that I will mail her airline office about this unfortunate glitch from their side and give you an apology. Zubin told me that I will inform the office get refund the money for that seat,” he added.
However, the airline has not yet initiated a refund for Kaushik.
Take a look at the post:
It is very very sad that @GoFirstairways has to use dubious ways to earn money from passengers. My office booked two seats (Satish Kaushik/Ajay Rai) in the first row with middle seat also and paid 25K in G8 2315 from Mum-Dehradun on 23rd June. But alas they sold the middle
With over 1,100 likes, Kaushik’s post received several replies with netizens complaining about their bitter experiences with the same airline.
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