WhatsApp testing feature to allow users to report issues related to app from chat
India Today
WhatsApp is working on a new feature to let users report issues straight from the chat window. The feature is currently under development.
WhatsApp has been working on a lot of interesting features of late. The messaging app was recently spotted testing an in-app chat support feature. Meaning, WhatsApp is now working on the ability to let users contact and receive support within the chat. Beta testers on iOS and Android have spotted the in-app chat support feature. Interestingly, WhatsApp had previously tested a similar feature on the beta version of the app but it was scrapped before a stable rollout.
As per WhatsApp features tracker, Wabetanifo, on version 2.22.3.5 of WhatsApp for Android and version 22.2.72 of WhatsApp for iOS, the in-app chat support feature was spotted. Currently, if you tap on Help and then Contact Us, a separate window will appear where you will be asked to submit your concerns along with a picture of the same attached. You are not redirected to a chat window. However, in the beta versions, when you go to Settings > Help > Contact us, a new message is displayed, which says, “we will respond to you in a WhatsApp chat.” Users then receive a WhatsApp message from the verified account of the messaging app. The verified WhatsApp account has a green tick mark.
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