Vi customers can now make recharge payments through WhatsApp, here is how

Vi users will be able to do their recharges and pay bills from any location on the AI-powered virtual assistant which is available on WhatsApp. The payments service will work for both postpaid and prepaid customers across all payment gateways or UPI.

Vodafone Idea or Vi will now allow users to make payments through WhatsApp and other UPI-based platforms through its AI powered Virtual Agent VIC. Users will be able to do their recharges and pay bills from any location. The payments service will work for both postpaid and prepaid customers and will work across all payment gateways or UPI. Vi customers can recharge with any pack instantly in just two clicks using the virtual agent. Vi users will receive a link via SMS to make their payments and recharges using VIC. Vi users can also experience the same by sending Hi on VIC number 96542 97000. “Vi has introduced another industry first service for its customers enabling them to conveniently do their recharges and pay bills anywhere, anytime. Vi customers can now enjoy on the spot seamless payments and recharge through its AI-powered Virtual Agent VIC on its Digital Assets and also on WhatsApp,” the company in a statement noted. This initiative is aimed at making its customer’s life simpler, faster and to provide a personalised user experience on digital payments. “In addition, this personalized user experience on Digital Payments aligns with the evolution of mobile-based consumer behavior and drives a healthy adoption,” it further said.