Taxi and bike aggregators, online delivery firms told to appoint nodal officer to liaison with police, customers in Bengaluru
The Hindu
This direction comes in the backdrop of the alleged gang-rape of a 23-year-old woman from Kerala by a bike taxi driver and his associate on November 25
Police Commissioner C.H. Pratap Reddy directed bike and taxi aggregators and food and goods delivery firms to appoint a nodal officer to redress complaints by customers and coordinate with the police round-the-clock .
He met representatives of the companies on Saturday December 3 along with Special Commissioner of Police (Traffic) M.A. Saleem, Additional Commissioner of Police Sandeep Patil, Joint Commissioner of Police S.D. Sharanappa, Joint Commissioner (Traffic) M.N. Anucheth and Joint Commissioner (Intelligence) Raman Gupta.
The meeting was held in the backdrop of the alleged gang-rape of a 23-year-old woman from Kerala by a bike taxi driver and his associate on November 25. The aim of the meeting was to ensure the safety of people, especially women and children, who are availing the services of transport aggregators and delivery firms.
The investigation revealed that the accused got work as a bike taxi rider despite being named in criminal cases. The company had not checked his background before hiring him, which, according to a senior police officer, is mandatory as per the recruitment policy of the company.
The Electronics City police, probing the case, issued a notice to the company — Rapido — seeking an explanation, based on which legal action and recommendation to the Transport Department would be initiated, said C.K. Baba, DCP (South-east).
Mr. Reddy, while giving strict directions to ensure that all companies carry out background checks of their employees, also said that the companies should mandatorily have details of their employees and get minimum two KYC documents from the employees for documentation along with copies of the documents of their vehicle.
Mr. Reddy reiterated that the company should have some technology to gather feedback from customers about the service, time taken and any other remarks .
he Tamil Nadu Government will take appropriate decision to protect the welfare and livelihood of Manjolai tea estate workers as Bombay Burmah Trading Corporation, which is managing the tea gardens for the past 90-odd years, is about to wind up its operations in near future, Speaker M. Appavu has said.