System to track Praja Vani complaint status mooted: Bhatti

System to track Praja Vani complaint status mooted: Bhatti

Deputy Chief Minister Mallu Bhatti Vikramarka asked officials to develop a system where applicants can track the progress of complaints made at Praja Vani.

Mr. Vikramarka said this at the Secretariat on Sunday while reviewing the progress of the applications submitted at Praja Vani, along with Vice Chairman of Telangana State Planning Board G. Chinna Reddy.

During the meeting, Praja Vani Nodal Officer Divya Devarajan explained that an SMS will be sent indicating the registration of complaint and finally, another SMS will be sent after the problem is resolved.

She said that as of now, there was no system for the applicant to track the status of the complaint. Most of the complaints were related to new ration cards, pensions and Dharani portal, she said.

Mr. Vikramarka said that the government has constituted a sub-committee regarding ration cards and new ration cards will be sanctioned once the report is received. He said there was a discussion in the government on issuing separate identity cards to get ration and welfare schemes and a decision will be taken soon. He also said that new pensions would be sanctioned soon.

The Minister said that the Planning Department would review the progress of complaints at Praja Vani every three months and if the officials come up with any written suggestions to improve the system, the government would consider them as well.

The Deputy CM added that if steps were taken to strengthen Aarogyasri desks in all the hospitals, complaints related to the Chief Minister’s Relief Fund (CMRF) would come down. He assured that government would consider training mandal-level staff involved in processing the zero electricity bill applications.