Pan-India customer care racket busted; 5 of six held from Jamtara

Delhi Police has arrested six men for allegedly duping over 2,500 people in a pan-India customer care racket.

Delhi Police on Wednesday, April 19, 2023 said it has arrested five men from Jharkhand’s Jamtara and one more from West Bengal’s Murshidabad for allegedly duping over 2,500 people of crores of rupees in a pan-India customer care fraud.

Deputy Commissioner of Police (Outer North) Ravi Kumar Singh said Nijamuddin Ansari, 23, Afroj Alam, 23, Amir Ansari, 22, Sarfaraj Ansari, 22, and Afroj Ansari, 22, were arrested in Jamtara on April 11. Nasim Malitya, 31, who had supplied SIM cards to the other accused, was arrested on April 16 in Murshidabad, he added.

According to the Delhi Police Cyber Crime Unit, the investigation into the scam began following a complaint on March 22 by a Dubai-based man who was defrauded of ₹10 lakh.

Anil Nautiyal, 53, had told the police that he was in the city to visit his daughter, a student at Delhi Technological University. Wishing to update her State Bank of India (SBI) passbook, the complainant called what he thought was the SBI customer care number found on Google.

As per the complaint, the person who posed as an SBI executive on the call with Mr. Nautiyal told him that all services were now online and asked him to download a mobile application. Secretly gaining remote access of Mr. Nautiyal’s phone via the app, the person then got hold of his net banking credentials and siphoned off ₹10 lakh.

The DCP said an FIR under IPC Section 420 was registered based on the complaint at the Bawana cyber police station.

“To trace the accused, analysis of call detail records of some phone numbers, IMEI numbers as well as the money trail with the help of banks was done.