KIA named best airport by ACI’s ASQ Arrival Survey Globally for 2022
The Hindu
ASQ is the world’s leading airport customer experience measurement, which is based on live research via surveys gathered at the airport from travellers and rating their satisfaction on the day of travel
Kempegowda International Airport (KIA) has been recognised as the best airport at ACI’s ASQ Arrival Survey Globally for the year 2022, by the Airports Council International (ACI) World.
Bangalore International Airport Ltd (BIAL) claims that KIA is contributing to India’s aviation growth story by facilitating connectivity to non-metro cities and serving as a preferred transfer hub for southern India. Features at the airport include efficient deboarding procedures, streamlined immigration and customs processes, organised baggage claim services, and the availability of infrastructure such as transit hotels and AI-powered assistance robots.
Bengaluru airport emerged as the winner among 15 participating airports worldwide.
Hari Marar, MD and CEO, BIAL said, “We are truly honoured to receive the Best Airport at ACI’s ASQ Arrival Survey Globally for the year 2022. This recognition comes as a testament to the hard work, dedication and commitment put forth by our team. We would like to thank the government authorities – the Immigration, Customs & CISF — for their cooperation in enabling seamless arrival process. We would also like to thank our passengers for their unwavering trust and confidence in us. This award further motivates us to continue to strive towards excellence and reinforce our position as one of the leading airports.”
Luis Felipe de Oliveira, Director General, ACI World, said, “Selected by passengers, these awards are powered by the airport community, which includes airport employees and a range of other stakeholders. I congratulate the whole team at Kempegowda International Airport Bengaluru on their success in the Airport Service Quality Awards.”
ASQ is the world’s leading airport customer experience measurement, which is based on live research via surveys gathered at the airport from travellers and rating their satisfaction on the day of travel. This survey is conducted in over 340 airports worldwide and is considered the industry standard for measuring airport service quality.
Bengaluru commuters demand platform screen doors for safety, but high costs and engineering challenges hinder implementation on existing metro routes.
Madras HC to hear appeals on December 12 regarding the lighting of Mahadeepam at Thirupparankundram temple.
N. Ram warns that hate politics threatens India’s democracy, urging the South to remain a bastion against these forces.
Nanjil Sampath joins Vijay's Tamilaga Vettri Kazhagam, revitalizing his political career after six years away from party politics.
D.K. Shivakumar announces that five Blue Line stations will open once construction is completed, enhancing Bengaluru's airport connectivity.
Russia begins fuel shipments for Kudankulam's third reactor, enhancing efficiency and extending operational cycles for the nuclear power project.
Supreme Court urges governments to simplify administration, warning that excessive rules may lead to judicial review and citizen burdens.
Trinamool MP Shatabdi Roy's remarks on Bangla-speaking deportations spark protests in Lok Sabha, igniting a heated political debate.
Sunali Khatun returns to India with her son after six months in Bangladesh, following Supreme Court intervention.
Warangal will be developed on the lines of Hyderabad, says Revanth
Three-tier security measures and traffic restrictions are in place for the India-South Africa ODI match in Vizag.
A seven-year-old girl dies from severe dengue shock syndrome in Bengaluru, highlighting the challenges faced by migrant families in healthcare access.
DGP reviews security arrangements for Global Summit