KIA named best airport by ACI’s ASQ Arrival Survey Globally for 2022
The Hindu
ASQ is the world’s leading airport customer experience measurement, which is based on live research via surveys gathered at the airport from travellers and rating their satisfaction on the day of travel
Kempegowda International Airport (KIA) has been recognised as the best airport at ACI’s ASQ Arrival Survey Globally for the year 2022, by the Airports Council International (ACI) World.
Bangalore International Airport Ltd (BIAL) claims that KIA is contributing to India’s aviation growth story by facilitating connectivity to non-metro cities and serving as a preferred transfer hub for southern India. Features at the airport include efficient deboarding procedures, streamlined immigration and customs processes, organised baggage claim services, and the availability of infrastructure such as transit hotels and AI-powered assistance robots.
Bengaluru airport emerged as the winner among 15 participating airports worldwide.
Hari Marar, MD and CEO, BIAL said, “We are truly honoured to receive the Best Airport at ACI’s ASQ Arrival Survey Globally for the year 2022. This recognition comes as a testament to the hard work, dedication and commitment put forth by our team. We would like to thank the government authorities – the Immigration, Customs & CISF — for their cooperation in enabling seamless arrival process. We would also like to thank our passengers for their unwavering trust and confidence in us. This award further motivates us to continue to strive towards excellence and reinforce our position as one of the leading airports.”
Luis Felipe de Oliveira, Director General, ACI World, said, “Selected by passengers, these awards are powered by the airport community, which includes airport employees and a range of other stakeholders. I congratulate the whole team at Kempegowda International Airport Bengaluru on their success in the Airport Service Quality Awards.”
ASQ is the world’s leading airport customer experience measurement, which is based on live research via surveys gathered at the airport from travellers and rating their satisfaction on the day of travel. This survey is conducted in over 340 airports worldwide and is considered the industry standard for measuring airport service quality.
Three doctors were arrested by the Mico Layout traffic police on Monday (March 23) after a video allegedly showing them triple-riding without helmets with one of the pillion riders seen drinking from a bottle went viral on social media.
Assembly protest ends in arrests as BJP targets Government over guarantees
Andhra Pradesh accelerates city gas distribution with streamlined approvals, enhancing access to cleaner energy and supporting sustainable urban development.
Sattankulam father-son custodial deaths case: Trial court convicts all nine accused police personnel
Nine police personnel convicted in Sattankulam custodial deaths; sentencing to be announced on March 30.
Minister Laxmi Hebbalkar supports local protests against a solid waste management plant in Turmuri, addressing residents' concerns.
Sattankulam father-son custodial deaths case: Trial court convicts all nine accused police personnel
Nine police personnel convicted in Sattankulam custodial deaths; sentencing to be announced on March 30.
Erode district conducts first EVM randomisation for April 23 Assembly elections, ensuring transparency and fairness in allocation.
TNCC conducts public consultation in Erode to gather community input for its upcoming election manifesto.
CID to investigate sexual assault allegations against suspended Moodbidri Police Inspector P.G. Sandesh, reveals Home Minister Parameshwara.
A 50-year-old woman was found dead in southwest Bengaluru’s Kengeri in the early hours of Monday, the police said.
Papanasam dam's water level reaches 66.15 feet, with inflow at 76 cusecs and discharge at 300 cusecs.
Development without impact: Coastal residents of Kanniyakumari and Nagercoil constituencies voice discontent
Rampant encroachments in Tiruchi threaten pedestrian safety and traffic flow, undermining smart pavement initiatives and exacerbating congestion.