What a defensive employee taught me about giving feedback
CNA
In many workplaces, people avoid giving honest feedback for fear of offending or upsetting others. Without uncomfortable conversations, there may not be real improvement, one business owner says.
It was that time of the month again for my regular check-ins with the team – an opportunity to both listen and offer feedback.
"So, Daniel, I wanted to work with you on a couple of areas that were highlighted to me as potential areas of improvement."
His lips tightened immediately. He leaned back in his chair and folded his arms, ending the conversation before it had even begun.
"We've recently identified some communication gaps in –"
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