CNA Explains: What causes GIRO errors and what you can do if it happens
CNA
The Consumers Association of Singapore received 10 complaints relating to unauthorised GIRO deductions from Jan 1 last year to Mar 16 this year.
SINGAPORE: To pay for their children’s student care, some parents set up GIRO arrangements with Little Professors Learning Centre, expecting routine monthly deductions of fees.
Instead, they got a rude shock. Some were charged the wrong amount in certain months – and charged twice in others.
One mother, who was supposed to pay S$30 (US$24) a month, was charged S$196.80 on three occasions and S$68 once.
The Consumers Association of Singapore (CASE) received 10 complaints regarding unauthorised GIRO deductions between Jan 1 last year and Mar 16 this year.
CNA looks at how GIRO works, and whether the decades-old system has any alternatives.
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