Singtel CEO apologises for outages, says 9-hour disruption on Mar 16 due to mechanical fault
CNA
"This should not have happened," said Singtel Singapore CEO Ng Tian Chong.
SINGAPORE: Singtel Singapore CEO Ng Tian Chong on Thursday (Mar 19) apologised for the company's recent outages, and said that the disruption that occurred on the first day - lasting more than nine hours - was due to a "mechanical fault".
Singtel customers had reported connectivity issues on three consecutive days starting Mar 16.
On the first day, about 15 per cent of its customers started having mobile connectivity issues from about 10.30am due to a “mechanical fault” at one of Singtel’s network facilities, said Mr Ng.
According to an investor factsheet, Singtel has 4.5 million mobile customers in Singapore as of end-March last year.
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