Technical hassles bother Kochi-1 card, app users
The Hindu
Issues range from faulty chip to difficulty in recharging the card
With no immediate solution in sight for the teething technical and procedural issues associated with the Kochi-1 pre-paid card and app for travelling in the Kochi metro, commuters and Kochi Metro Rail Limited (KMRL) are in a catch-22 situation.
The situation has reached a point where commuters are taking to social media highlighting the innumerable hassles faced by card users.
M. Abhijit, a research scholar at Cusat, said he had to change four cards — twice for faulty chip — in the past four years. “It caused much inconvenience, since the reader device card would not read the card at the ticket gate. In addition, I had to shell out ₹225 each time I changed the card. Axis Bank would not waive off the charge, despite it being a problem with the chip. The open-loop system in the card (whereby one could get discounts after shopping in select shops) too is not of much use,” he added.
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