Irritated with Uber? Company puts new rules in place
India Today
After irritated customers and drivers lodged complaints, cab aggregator Uber introduced new rules regarding long-distance pick-ups and payment schedules.
After thousands of complaints from customers and drivers, cab aggregator Uber has now put in place several rules to help resolve customer issues.
The company said it has put rules in place after riders complained about drivers cancelling trips or not wanting to switch on the AC.
While customers are the disgruntled lot, drivers too have shared concerns about earnings in the wake of higher fuel prices, long-distance pick-ups and payment schedules.
According to the company, the hike in fuel prices has impacted everyone, especially ridesharing drivers who have felt the pinch of rising fuel costs.
In March, the first ever Uber Driver Advisory Council convened. The driver members on the council raised the key issue of higher fuel price. The company has over the past few weeks raised Uber fares to cushion drivers from the impact of rising fuel prices across many cities in India.
One of the most rampant complaints against drivers it that they are unwilling to pick up passengers out of their way. To fix this, the company will now give additional earnings to drivers in case they have to travel a long distance to pick up riders.
Under the new system, drivers will be able to see the earnings for long pick-ups, separately displayed on the fare receipt. When drivers are few, and demand is high, this will help ensure that the patron gets a ride when they need it.
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