Flight ops at Mumbai, Delhi airports hit after technical glitch; flyers stranded
India Today
A nearly two-hour technical glitch led to substantial delays and congestion at several airports, including Delhi and Mumbai, hitting flight operations and leaving hundreds of passengers stranded.
Hundreds of passengers at several airports, including Delhi and Mumbai, were inconvenienced on Thursday after a 45-minute technical glitch hit Navitaire, a system used by airlines for bookings and check-ins.
At Indira Gandhi International Airport in Delhi, the fault surfaced around 6:45 am. During the disruption, airlines were forced to manage passenger details manually, triggering long queues during the early-morning rush.
Multiple carriers, including IndiGo, Akasa Air and Air India Express, were affected. Sources told India Today TV that IndiGo restored its systems within about 25 minutes. The Navitaire system was fully restored after nearly two hours by 8:25 am, sources said.
A similar situation unfolded at Mumbai's Chhatrapati Shivaji Maharaj International Airport, where several passengers reported delays and crowding at check-in counters due to the Navitaire outage.
Navitaire provides critical airline technology for reservations, check-in and boarding. When the system fails, airlines are unable to process passengers efficiently, often leading to delays and congestion.
The incident revived memories of a major disruption in November last year, when a technical snag in the Air Traffic Control system at Delhi airport delayed over 800 flights.
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