
Commentary: AI travel agents? Bring them on
CNA
Some users may be reluctant to increase their dependence on Big Tech firms, but a radically different future could be possible given fast-changing AI models, says John Thornhill for Financial Times.
LONDON: Te Anau in New Zealand is about as far removed from the tragic turmoil in the Middle East as it is possible to imagine. As the gateway to the South Island’s Fiordland, the tranquil town is all about stunning scenery, leisurely cruises and hipster vibes.
But even at the bottom of the world, my wife and I were frantically following the US-Israeli attack on Iran, which erupted while we were staying in Te Anau. No news addict can disconnect from such an event. Besides, we were focused on a more humdrum concern: Would our return Etihad flight to London via Abu Dhabi take off the following week? No.
Like many thousands of air passengers around the world, we found ourselves temporarily stranded. Our torturous efforts to return home highlighted the fragility of global travel networks. But they also exposed the flaws of the current flight booking system and the potential for developing better agentic AI solutions.
It was easy enough to find alternative flights via comparison sites and online travel agencies, such as Skyscanner, Expedia or Booking.com.

A stranger funded her studies – she paid it forward by co-founding a charity for low-income families
Adriana Rasip co-founded Empowered Families Initiative to help low-income families in rental flats grow savings, start businesses and pursue goals through grants, matched savings and community support.

A stranger funded her studies – she paid it forward by co-founding a charity for low-income families
Adriana Rasip co-founded Empowered Families Initiative to help low-income families in rental flats grow savings, start businesses and pursue goals through grants, matched savings and community support.











