Child onboard Delhi-Frankfurt flight sustained injuries due to spillage of hot beverage

Vistara airline said it will reimburse medical expenses for a child injured due to hot beverage spillage on flight UK25 from Delhi to Frankfurt. The incident happened on Aug 11, and the airline provided first-aid and arranged an ambulance upon landing. Vistara is reviewing processes to avoid similar incidents in future and is in touch with the customer, providing on-ground support.

Vistara on Wednesday, August 16, 2023, said a child onboard a flight from the national capital to Frankfurt last week sustained injuries due to spillage of hot beverage and that all medical expenses due to the incident will be reimbursed by the airline.

The incident happened on flight UK25 on August 11.

The girl child, around 10 years old, was travelling with her parents, according to a person in the know.

In a detailed statement, the airline also said it is reviewing and refining processes, wherever required, to avoid such situations in the future.

An unfortunate incident occurred where a child sustained injuries due to spillage of hot beverage on the body, an airline spokesperson said.

"Our cabin crew had served hot chocolate to the child on the request of her parents, however, the hot water spilled on her since the child was playful during the service. In line with the SOPs, our crew immediately provided first-aid as warranted for the spill, and sought support from a paramedic onboard, who volunteered to assist until the flight landed in Frankfurt," the spokesperson said in the statement.

According to the airline, it ensured medical care immediately upon landing by arranging an ambulance and the child, along with her mother, was sent to the hospital.