Withdraw Air Suvidha form for international travellers, say travel industry bodies

They raise three main issues - a clumsy website, passengers unaware that filling up the form is mandatory, as well as unavailability of physical forms

The travel trade and hotel industry has sent multiple representations to the Union Minister for Civil Aviation Jyotiraditya Scindia demanding that the government withdraw the Air Suvidha form for self-declaration of COVID-19 vaccination status by international passengers arriving in India.

The country’s top hospitality association, the Federation of Hotel and Restaurant Associations of India (FHRAI), wrote to the Minister on the matter on June 20, raising three main issues with Air Suvidha- a clumsy website, passengers unaware that filling up the form is mandatory, as well as unavailability of physical forms at airports for those who fail to fill up the form online before leaving their homes or hotels.

“It has been found in numerous occasions that the travelers are not aware of this mandatory requirement. The Online Travel Aggregators (OTAs) whom the customers mostly rely on for travel logistics, hardly inform the travelers about the same, resulting in the travellers getting to know about this form at the check-in counter only,” said the letter by FHRAI.

Its Vice-President Gurbaxish Singh Kohli told The Hindu that often when such passengers arrived at the airport they had to grapple with poor-quality WiFi or lack of internet access preventing them from filling up these forms online and consequently missing their flights. “The government talks about ease of doing business, it must also look at ease of travel,” Mr. Kohli said.

Uploading images of passports and vaccination certificates in specified file sizes and formats for those without high-speed internet can also be time consuming, he said. He has appealed that as an alternative, the government should ensure passengers have the option to fill physical forms when they arrive at the airport.

The Travel Agents Association of India (TAAI) and the Indian Association of Tour Operators (IATO) too made similar representations to the Ministry of External Affairs and the Ministry of Civil Aviation in June.

“The UK doesn’t require incoming passengers to fill a form any more, and many other countries like the U.S., Germany and Canada have relaxed many of their travel restrictions,” said Rajiv Mehra, President, IATO.