System outage forces SAAQ to shut down all of its service outlets
CBC
A system outage at Quebec's automobile insurance board is forcing it to shut down all of its service outlets for the day.
The outage, according to the Société de l'assurance automobile du Québec (SAAQ), began on Tuesday afternoon at around 3 p.m.
In a statement issued Wednesday morning, the SAAQ said the outage is linked to several servers and is affecting many services, including SAAQclic — the much maligned online platform that had a distrastrous rollout in 2023 and is currently the subject of a public inquiry due to a $500-million cost overrun.
SAAQ says the outage does not affect people's personal data. Despite the service outlets being closed, the automobile insurance board also says people can still show up for their practical driving exams that are scheduled today.
The SAAQ's statement does not specify a timeline for the problem to be resolved, and it does not mention a cause for the outage.
On Tuesday, SAAQ spokesperson Gino Desrosiers said the outage forced the cancellation of appointments and that the automobile insurance board would try to reschedule those in the coming days.
"We're going to offer alternatives to minimize the inconvenience on our clientele," Desrosiers told Radio-Canada.
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