KIA becomes India’s first airport to introduce sensory rooms for neurodivergent passengers

Kempegowda International Airport introduces sensory room for neurodivergent passengers, enhancing travel experience with calming environment and sensory stimulation.

To promote inclusive air travel, the Kempegowda International Airport (KIA) has introduced a first-of-its-kind sensory room at an airport in India. Located near the 080 International Lounge at Level 4 of Terminal 2, the sensory room is a space tailored for neurodivergent passengers and individuals with sensory sensitivities.

The airport operator, Bangalore International Airport Limited (BIAL), said that airports can be overwhelming with bright lights, continuous announcements, security screenings, and crowded spaces — factors that can be particularly challenging for individuals with Autism Spectrum Disorder (ASD), Sensory Processing Disorder (SPD), anxiety disorders, post-traumatic stress disorder (PTSD), and other sensory or mental health conditions.

“To address these challenges, the Airport’s sensory room offers a calm, controlled space, allowing passengers to feel more at ease before their journey,” BIAL said.

“The airport has consistently aimed at offering the latest innovations, from our biophilic, sustainable Terminal 2 to digital solutions that enhance efficiency. The addition of the sensory room aligns with our mission to create a seamless and stress-free experience for every traveller, ensuring that inclusivity is not just a feature but a core value for us,” Hari Marar, MD and CEO, BIAL said.

Backed by behavioural science and occupational therapy research, the sensory room at Terminal 2 is designed to provide a calming, engaging, and therapeutic environment for individuals with sensory sensitivities.

“Research in sensory regulation and occupational therapy indicate that even brief periods (15–30 minutes) in a calming, sensory-friendly environment can significantly alleviate feelings of being overwhelmed and enhance well-being, making travel smoother and more manageable. This benefit supports neurodivergent children and adults alike, allowing them to navigate their travel experiences with greater ease and comfort,” BIAL said.

The sensory room has been developed in collaboration with Incluzza and the key features of the sensory room include multiple ambient lighting sources — such as a bubble tube, galaxy projector, and LED cubes — which offer diverse sensory stimulation, encourage visual tracking, and allow personalised sensory input.