IRS hires 4,000 customer service workers ahead of 2023 tax season
CBSN
The IRS said this week it has hired an additional 4,000 customer service representatives who are being trained to answer taxpayer questions during the 2023 tax filing season.
It's part of the new hiring made possible when congressional Democrats gave the IRS an $80 billion boost in funding over the next decade under the Inflation Reduction Act, which President Biden signed into law in August. It is meant to help rebuild an agency that hadn't seen additional funding in decades.
The IRS is still working out how it will spend the extra $80 billion, but has emphasized that resources will be focused on improving customer service and scrutiny of high-income earners. The newest hires are being trained in taxpayer rights and technical account management issues.
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