IKEA India’s first ‘Plan and Order Point’ opens in Bengaluru

Customers begin by booking an appointment with specialists to help plan their room or entire home, from layouts to product selections. Once the design is finalised, orders can be placed on-site, with options for home delivery, click and collect, or local partner pick-up. Finally, customers can assemble their products themselves, or opt for an assembly service.

Swedish home furnishings retailer IKEA opened its first Plan and Order Point (PaOP) in India, in Bengaluru, on April 30. Located at the Essensai 067 Experience Centre on Whitefield-Hoskote Road, it will serve consumers in east Bengaluru. The mother store is located at Nagasandra in north Bengaluru.

Spanning 740 sqm, the new format, according to IKEA, serves as a dedicated customer meeting point, bringing expert home design knowledge closer to customers with personalised consultations, flexible planning support, and seamless installation services. According to the retailer, customers can choose their preferred level of service, whether it’s a DIY approach, expert-guided planning, or complete end-to-end design and installation, with access to IKEA’s full home furnishing range of over 7,000 products.  

Susanne Pulverer, CEO and Chief Sustainability Officer IKEA India, said, “Bengaluru has been a strong growth market for us as the second biggest home furnishings market in India. With the new Plan & Order Point, we are strengthening our local presence and deepening our understanding of how people live at home.”

Customers begin by booking an appointment with specialists to help plan their room or entire home, from layouts to product selections. Once the design is finalised, orders can be placed on-site, with options for home delivery, click and collect, or local partner pick-up. Finally, customers can assemble their products themselves, or opt for an assembly service.

Beyond these services, the PaOP will also feature a curated selection of products for immediate purchase for quick home refreshes.

The new format is part of the broader expansion strategy of IKEA. Globally, the company operates 174 IKEA Plan & Order Points across various markets.