
Heat-pump scheme banned in Ontario snares Miramichi homeowner
CBC
Theresa Marcotte now regrets her decision four years ago to have two heat pumps installed in her Miramichi home.
The equipment's not the problem. It's the contract she signed in December 2020.
It said for $160 a month, Simply Green Home Services would install two mini-splits and provide ongoing service and maintenance for the next 10 years.
"Why would you buy one when you can rent it from them, and they take care of it?" Marcotte said to explain her decision.
"That's a good sales pitch, and I fell for it."
Marcotte's understanding was that at the end of the 10-year contract, Simply Green would take the heat pumps back. Or if she decided within that time that she no longer wanted to rent them, the company would take them back earlier, and her monthly payments would end.
She admits she didn't read the fine print, but said there was also more to the deal that the salesperson didn't explain to her.
Earlier this year, Marcotte applied for a home equity loan to help her daughter with college expenses.
"And in the final stages, it came up, these two liens against my house — one for each mini-split — that I didn't know about," she said in an interview after working a full day as a personal support worker.
It turns out they weren't exactly liens. According to the land registry office, the encumbrance on Marcotte's property title is a notice of security interest. People call them NOSIs, pronounced no-sees.
Two were registered on the title to her home by Crown Crest Capital, part of the Simply Green group of companies.
A notice of security interest tells a potential homebuyer that a lender has an interest in a specific fixture on the property — often a piece of equipment such as a heat pump or a furnace.
That's different from a lien, which gives the lender a claim against a property and a right to be paid from the proceeds of a sale.
Marcotte had never heard of a NOSI and immediately put the home equity loan on pause as she tried to figure out what it was and what it meant for her personal finances.













