He thought he was helping his bank stop a thief. It was all a scam
CBC
A Montreal man says TD Bank did not do enough to protect him from a scam that cost him $13,000 after fraudsters made a cash advance on his credit card.
A few weeks ago, Shabetai Shattah said he got a call about suspicious activity on his credit card from someone posing as an employee with TD Visa.
After confirming he had not made the purchases, Shattah was told by the employee that his credit card would be cancelled and he'd get a new one in a few days.
It all sounded pretty routine.
"I didn't suspect anything," said Shattah, a retired school teacher.
The imposter then told him a bitcoin wallet had also been opened in his name and it was overdrawn by $13,000. Shattah said he was then transferred to TD's investigation department where he was told the bank suspected an employee at his branch was leaking information and stealing money. They asked for his help to catch them.
The "investigator" told Shattah they'd deposit $13,000 into his chequing account so he could bring the balance in the bitcoin wallet to zero.
"I opened up Easyweb and, lo and behold, there's $13,000 in my account," said Shattah, 72. "In my head, I figured, 'well, this is totally legit.'"
The scammers asked Shattah to withdraw the money, which he did, at two different branches.
They asked Shattah to be discreet to avoid alerting the so-called "bad" employee.
At the first branch, the teller asked him what the money was for.
"I was coached to tell them it was to pay for the renovation I was having and these guys want cash," said Shattah. The teller told him the money machine wasn't working, but that he could withdraw $5,000 at the ATM machine.
He withdrew the remaining $8,000 at a second location.
He was then given the address for a nearby bitcoin machine, where he deposited the money.
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