Doorstep services, 48-hour verification: GBA’s GSKs aim to transform civic services access

A key feature of the GBA Guarantee Seva Kendras (GSK) is doorstep service delivery, in which the citizens will have the option to avail themselves of services from home. When requested, trained personnel called ‘Seva Mitras’ will visit residences to assist with applications, verification, and documentation. 

A key feature of the GBA Guarantee Seva Kendras (GSK) is doorstep service delivery, in which the citizens will have the option to avail themselves of services from home. When requested, trained personnel called ‘Seva Mitras’ will visit residences to assist with applications, verification, and documentation. 

Seva Mitras will be equipped with tablets, identification, and connectivity tools and will operate between 8 a.m. and 7 p.m. Further, they will also extend services that require field verifications, such as property-related applications, and will carry out on-ground inspections.

These verifications are expected to be completed within 48 hours of receiving an application.

GBA GSK office

Each GSK office will span at least 5,000 sq. ft., designed as a full-service public interface for services offered by the GBA and the five city corporations. They will be fully equipped with digital infrastructure, high-speed internet, dedicated spaces for help desks, service counters, waiting areas, and offices for officials to handle large volumes of applications efficiently.

At all the centres, government officials, including officers from the GBA and city corporations, will work within these facilities to scrutinise and approve applications, allowing many services to be processed and decided “then and there”.