AI and policy are redefining digital lifestyles, say global tech leaders
India Today
Al Shamsi said telecom companies are no longer just service providers focused on speed and coverage. They are evolving into broader technology platforms that support consumer, enterprise and government services.
Khalifa Al Shamsi, CEO, e& International and e& Life; Daniel Gallager, Chief Legal, Compliance and Corporate Affairs Officer at Robinhood; and Ashish Koshy, Chief Executive Officer of Inception, while speaking to India Today at the World Governments Summit, discussed how a fast-changing digital lifestyle is reshaping finance, governance and everyday services. According to them, the future of technology lies not just in connectivity, but in building AI-led platforms that are accessible to everyone.
Al Shamsi said telecom companies are no longer just service providers focused on speed and coverage. They are evolving into broader technology platforms that support consumer, enterprise and government services.
He pointed to examples such as India’s UPI and Brazil’s Pix to show how government-backed digital infrastructure can speed up adoption. According to him, when governments invest in identity systems, payment rails and clear policies, private companies can build services faster and reach more people.
A key focus, he added, is inclusion. In many markets, financial services still miss large parts of the population. By combining digital identity, e-KYC and open finance systems, countries can bring more citizens into formal banking and fintech networks. Al Shamsi said that simplifying access is essential, especially for blue-collar and underbanked users.
Gallager described how Robinhood built its business by designing financial services as a mobile app from day one. By removing fees and account minimums, the platform attracted younger users who were already living on their phones.
He said governments sometimes struggle to keep pace with such rapid innovation. In the US, outdated rules and a tough regulatory climate made growth difficult for newer financial platforms. In contrast, he praised the UAE’s proactive approach, where regulators are working closely with emerging sectors such as crypto and fintech.
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