Zero tolerance for such behaviour, says Scindia after special needs child barred from IndiGo flight

Civil Aviation Minister Jyotiraditya Scindia said there was zero tolerance for discriminatory behaviour and promised action following reports that a specially-abled child was barred from boarding an IndiGo flight at Ranchi airport.

Civil Aviation Minister Jyotiraditya Scindia has promised appropriate action following reports that a specially-abled child was barred from boarding an IndiGo flight at Ranchi airport.

Scindia said there was zero tolerance for such discriminatory behaviour by airline staff, adding that he was looking into the matter personally.

“There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken,” the minister tweeted in response to a flyer’s post complaining about the incident.

There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken. https://t.co/GJkeQcQ9iW

According to the tweet by Abhinandan Mishra, a passenger present at the time of the incident, an IndiGo airlines representative at Ranchi airport did not permit a special needs child and his parents to board a flight for not displaying “normal” behaviour. When the family and other passengers objected, the representative got into a verbal altercation with them.