Wheelchair users face frustrations in the air: "I've had so many terrible experiences"
CBSN
A recent video of American Airlines crew members mishandling a passenger's wheelchair went viral on social media, sparking some people with disabilities to speak out about their negative travel experiences.
The video, which has been viewed 3 million times on TikTok, shows a baggage handler sending a wheelchair crashing down and off of a ramp. Wheelchair users say it's not uncommon for them to be mishandled or broken during air travel.
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