Toronto services including 911, Bike Share hit by Rogers network outages
CBC
Some services in Toronto are being impacted by a massive nationwide outage of the Rogers network on Friday.
The Toronto Police Service said that Rogers customers are having trouble connecting to 911.
"If the call connects please stay on the call as long as possible," the force tweeted. "If you can't connect please call back."
Other GTA police services, like York and Halton, also cautioned that anyone relying on the Rogers cellular network could be unable to reach a dispatcher.
Meanwhile, Metrolinx said that trains and buses are running normally but some commuters will be unable to purchase fares using debit and credit cards and E-tickets may be unavailable.
Metrolinx spokesperson Anne Marie Aikins said that fare inspectors and other staff are "fully aware" of the situation.
"We aren't going to be fining people unnecessarily when we know they are honestly having trouble paying a fare. These are exceptional circumstances," she told CBC News.
"We'll support our customers so they can get to and from where they need to go without a problem and without interference."
The transit agency said its customer contact centre and safety dispatch line also remain fully functional.
Toronto's Bike Share service has also been affected, leaving customers unable to remove bikes from their docking stations.
The outages, which are affecting a wide variety of services, appear to have started in the early morning hours. It wasn't until about 9 a.m. that the telecommunications giant acknowledged the issues.
"We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible," Rogers tweeted from its customer help account.
"We will continue to keep you updated as we have more information to share."
An online service tracker showed disruptions in locations nationwide. Flanker brands are also affected, including Fido.
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