Toronto Public Library's plan to spend $1M more on security not enough to curb violence: union

As the Toronto Public Library looks to hire significantly more security guards at branches across the city, library workers say it's not enough to curb the widespread harassment and violence they face daily.

The board will vote on Monday to request the city hike its security guard budget by $1 million next year to $5 million — up 37 per cent from 2021 and 225 per cent from 2013.

The guards enforce COVID-19 rules like wearing masks, manage lineups and patrol the building, says a staff report to the board. They also help library workers de-escalate tense situations with clients, which according to a recent survey are on the rise.

But Brandon Haynes, president of the Toronto Public Library Workers Union, said while security guards are integral to protecting the safety of staff and clients at the city's 100 branches, library workers need far more support from management to prevent hostile incidents from happening in the first place, protect their own wellbeing and recover from trauma.

"They're feeling a lot of burnout. They're feeling that they're not being heard," Haynes said. "And at this point, enough is enough. Let's treat this as a major crisis not just a reactive response." 

Library workers call him daily, struggling to cope with "psychological scars" from their experiences on the job, Haynes said. 

"We've had people spat on. We've had people punched," he said. "We hear a lot from workers who feel neglected. They don't feel the support I think they deserve as library workers for the City of Toronto." 

CBC News spoke to four Toronto library workers who described clients making racist comments and threatening them and their colleagues with sexual violence and weapons, including knives, and lashing out violently when they're asked to wear a mask. Their experiences are similar to three other librarians CBC News interviewed earlier this month. 

Christie Paschakis, a branch head at a west-end library and the union chair, said she and her predominately female staff face verbal abuse and sexual harassment on a daily basis and "more serious" aggressive behaviour weekly. 

"There's that tendency for customers to feel that they can intimidate you more, that they can push the envelop because you're a woman," said Paschakis, who's worked in the library sector for more than 20 years. 

"It's not nice to have to be consistently dealing with a lot of that kind misogynistic tendency and sexism." 

Library worker Jinkie David said she and her colleagues often feel on edge because this kind of abuse can happen at any time on a shift.

"It is very triggering because you don't know when the next incident will come," said David, who also serves as a health and safety rep for the union. "Unfortunately, sometimes they're back-to-back. There is no time to escape." 

Toronto Public Library's human resources head Brain Daly said in a statement that all violent or harassing incidents are "completely unacceptable." But he also indicated that — as libraries welcome everyone and operate in a "complex and turbulent world" — challenging situations will inevitably arise.