This Halifax-area man's oven caught fire while making turkey dinner
CBC
Rodney Parsons's Thanksgiving dinner turned into disaster this fall after his daughter discovered their range stove was on fire.
But Parsons said the manufacturer — Samsung — refuses to replace it, even after a technician determined the oven malfunctioned through no fault of the family.
"They should do something," said Parsons, who lives in Middle Sackville, N.S. "I mean, our house could have burned to the ground."
Parsons said he was at work on Oct. 10 when he received a frantic phone call from his daughter.
"She said, 'Dad, the stove blew up,'" said Parsons. "I had to call the fire department, and then I took it quite seriously after that."
Parsons said his oven and cabinets were full of black soot. The smell of burnt plastic still won't go away, he said.
Since the incident, Parsons and his wife have been going back and forth with Samsung trying to reach a resolution.
He purchased his oven in 2016 from a local Home Depot store.
The oven was under a full replacement warranty for one year, but Samsung promises a five-year parts warranty on certain models with a radiant heater and glass cook top. Parsons's oven has a glass cook top.
Several days after contacting Samsung, a local third-party technician was sent out by the company to assess the situation.
Parsons said the technician determined the damage to his stove was extensive and that the stove's relay switch malfunctioned.
Some stoves and ranges have a relay control board, which helps control the voltage going to the burners or elements on the cook top or in the oven.
The technician said that judging from the melted wiring on the relay control board, that was likely the source of the fire.
Parsons said Samsung offered to order the parts to fix it, or give him a $350 rebate toward a new stove. Parsons initially paid around $1,000 for his stove.
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