These airlines had the most and least passenger complaints in 2024
CBSN
Flying can be a hassle even under the best of circumstances. When trips are marred by delays, cancellations and mishandled luggage, air travel can become a nightmare.
In 2024, customers lodged a record 66,675 complaints against U.S. airlines, according to a new report from the U.S. PIRG Education Fund, a consumer advocacy group, based on data from the U.S. Department of Transportation. Passenger complaints have surged since the pandemic, rising every year since 2021, according to PIRG.
"When you file a complaint, the DOT asks if you talked to airline, so it's not like the DOT complaint line is your first stop," U.S. PIRG consumer watchdog director Teresa Murray told CBS MoneyWatch. "When people try to get their money back and the airline hasn't done it, that's when people file complaints."
