Airlines allow passengers to rebook flights for free at some airports amid TSA chaos
CBSN
Security screening lines are so long at some U.S. airports that major airlines are letting passengers cancel or rebook their tickets free of charge during the ongoing partial federal government shutdown. Edited by Alain Sherter In:
Security screening lines are so long at some U.S. airports that major airlines are letting passengers cancel or rebook their tickets free of charge during the ongoing partial federal government shutdown.
Travelers face hours-long wait times at TSA checkpoints, while others struggle to determine how early they should show up before a flight, given seemingly conflicting information from airports and airlines. TSA officers are also quitting in droves as they work without pay for a sixth straight week, with lawmakers still unable to pass a spending bill to fund the Department of Homeland Security, which oversees TSA.
Amid the chaos, airlines including Allegiant Air, Delta Air Lines and United Airlines are temporarily waiving cancellation and change fees in some instances. Here's what to know.
Allegiant has issued a "travel with confidence" guarantee that lets customers traveling during the partial government shutdown "change or cancel their itineraries at no additional cost, making it easier to plan trips with confidence."
For a limited time, the carrier is offering fliers no change fees for eligible bookings, plus the option to cancel a flight for a refund. Customers must contact Allegiant's customer service team directly by phone, chat, text or email to change or cancel a flight.
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