Passengers rip airline for new seating policy: 'It is as bad as everyone is saying'
Fox News
Southwest's assigned seating rollout creates confusion as passengers struggle with seat numbers and new procedures after decades of open seating tradition.
"It's mind-boggling that this is difficult for anyone." Ashley J. DiMella is a lifestyle reporter with Fox News Digital.
Passengers have shared their frustrations with the new policy on social media. They say they have issues reading the seat numbers, run into snags with the boarding flow and are unable to spread out on the plane.
"We’re always looking for ways to improve our customer experience, to continue delivering the seamless and reliable travel journey that customers expect from Southwest," a company spokesperson told Fox News Digital on Thursday in response to a request for comment.
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