Ontario's online health-card renewal system excludes people with disabilities, advocates say
CBC
The thought of driving her son to a Service Ontario centre to renew his health card fills Jane Toner with dread.
Ben, 22, suffers from chronic pain and nerve damage, which makes the bumps, vibrations and cold temperatures that inevitably come with a ride in a car excruciating — not to mention the wait in line outside the provincial centre's location, Toner said.
But soon they'll have no other choice. In Ontario, only people with a driver's licence can renew their health cards online, leaving those who use photo ID cards like Ben with few other options than to physically go to a centre.
Toner says it's "shameful" that the province is imposing such a limitation on people living with disabilities and on seniors with mobility issues.
"Really, what it's saying is that if you have a disability, we don't care, they don't matter," she said.
"It boggles my mind."
Ben's health card expired about a year ago, but he hasn't had to renew it yet because the province extended the validity of Ontario cards to Feb. 28, 2022 in response to the pandemic. Toner has tried acting on his behalf, filling out and dropping off all the required paperwork at Service Ontario, but was informed Ben still needed to come in to have a new photo taken.
Toner hopes changes will be made before then, but said so far calls to elected officials on both sides of the aisle have gone unheard.
"These are the people who need their help most," she said. "I thought maybe somebody would take up the torch for us, but obviously not."
The government's stance is that it's looking at expanding online services and encourages anybody who is having difficulties renewing their health card to call Service Ontario. The province refused to provide an on-the-record statement for this story.
Crystal Barnard has been in and out of hospital for months following major back surgery. Like Ben, she also has an expired health card and no driver's licence and is faced with a similar dilemma where there's "no way" she can go to a Service Ontario herself.
"When it comes to disabled people, we end up having all sorts of hoops and cracks to jump over in order to do things ourselves," said Barnard.
Come February, she said she will have to find a doctor to sign a medical exemption form. To complicate matters she doesn't have a family doctor. Then she'll have to get her father — who requires two canes to walk — to drop off the forms at a Service Ontario location for her. They're hoping she can reuse her photo from her old health card.
"If they could find a way that renewing online could be made possible for everybody involved, disabled and able-bodied people alike, it would just be so much easier all around," said Barnard.
P.E.I.'s Public Schools Branch is looking for 50 substitute bus drivers, and it'll be recruiting at three job fairs on Saturday, June 8. The job fairs are located at the Atlantic Superstore in Montague, Royalty Crossing in Charlottetown, and the bus parking lot of Three Oaks Senior High in Summerside. All three run from 9 a.m. until noon. Dave Gillis, the director of transportation and risk management for the Public Schools Branch, said the number of substitute drivers they're hiring isn't unusual. "We are always looking for more. Our drivers tend to have an older demographic," he said.