Jana Sevaka eases process of getting e-khata for property owners in Bengaluru

Jana Sevaka came into being in 2019. Among their notable achievements is taking the process of making Aadhaar cards to the doorstep of senior citizens and disabled persons. The Jana Sevaka team charges a fee for their service.

The painful process of getting e-khata turned into a pleasant experience for the residents of an apartment complex in east Bengaluru last weekend.

Frustrated by the BBMP portal, which sometimes did not accept documents or allow entry of data, and at other times got stuck in the middle of the process, the residents sought assistance from Jana Sevaka, which was launched by the government of Karnataka to provide doorstep delivery of services to citizens.

On April 12-13, the Jana Sevaka team set up camp in Purva Seasons at C. V. Raman Nagar, and helped residents get the e-khata.

An RWA member estimates that up to 350 residents approached the Jana Sevaka team during the two-day camp.

Jana Sevaka came into being in 2019. Among their notable achievements is taking the process of making Aadhaar cards to the doorstep of senior citizens and disabled persons. The Jana Sevaka team charges a fee for their service.

According to a member of the Jana Sevaka team, when they were told by the government of Karnataka to help with e-khatas, the team first learnt about the documents required and the process. After becoming familiar with the process, they began accepting requests to visit apartments to help property owners get the e-khata.

The RWA member said, “We were advised by Bangalore Apartments’ Federation (BAF) to approach the Jana Sevaka team to organise an e-khata camp in our apartment complex. Besides e-khata, the Jana Sevaka team helped with Aadhaar enrolment for newborns, and for small kids because of the GoI requirement to update Aadhaar details once every 10 years.”