It’s the first tax season since the CRA revamped its services. Here’s what to expect
BNN Bloomberg
The Canada Revenue Agency says taxpayers should have an easier time this tax season, a year after it faced criticism for long wait times and, in some cases, bad advice from representatives.
The agency has revamped its operations, undertaking a government-ordered service improvement plan focused on addressing call centre delays, which wrapped up in December. Since then, it’s streamlined its websites, hired more call centre workers and rejigged standards for accuracy.
“We recognize that our service has been challenging in the past,” said Melanie Serjak, assistant commissioner of the assessment benefits and service branch at the Canada Revenue Agency.
“We’ve made many efforts to improve that service and we’ve been completely focused on improving how Canadians interact with us.”
The 2025 tax-filing season officially kicks off on Monday and continues for a little over nine weeks, ending April 30 for most taxpayers.
Many of the agency’s updates for this year centre around the CRA My Account. Taxpayers will be able to manage their balance or amount owing and set up a payment plan without speaking with a collections agent.
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