If your server is killing it, tell them that. It may make their day
CBC
Hailee Martin of London, Ont., has worked as a server for 12 years. It's a job she loves and looks forward to every day.
When the 33-year-old received a heartfelt thank you note on Wednesday night, it nearly brought her to tears.
"It was a very, very busy night at work, and it was just two of us on the floor and we were slammed," said Martin, who works at Chuck's Roadhouse in Ingersoll. "I was just running my butt off."
Martin's hard work did not go unnoticed. When it came time for a couple who was tucked in the back corner of the restaurant to pay up, they left her both a hefty tip and a thank you note.
"I come back to the table to this note and a 50 per cent tip as well," said Martin.
"Your (sic) an amazing server. We watched you work your ass off!" reads the letter. "Your (sic) appreciated! Wish you well lady. You deserve to be recognized for being amazing. And you deserve a RAISE!'
"It doesn't happen often that we get that much appreciation," said Martin. "I wanted to thank them but they were already gone."
She said they made her night.
Since starting her job at the Ingersoll restaurant, Martin has moved back to London, to a basement apartment, but continues to make the 40-minute commute to the neighbouring community for the restaurant gig.
"I love my restaurant," said Martin. "I love my co-workers and my regulars, and I'm actually happy to go into work every day."
Mike Tucker, a professor of economics at Fanshawe College and a frequent Chuck's Roadhouse patron, praises Martin's ability to connect with customers.
"Hailey is a very competent and professional server. Her service strengths are developing a rapport with as many customers as she can, and sharing stories about herself and making everyone feel welcome with friendly banter," Tucker said.
"What makes her special is keeping her demeanour pleasant even when overwhelmed by a surge in client volume. Her mood stays constant and positive."
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