
If 50% of insurers offer mental health cover, why is usage below 20%?
India Today
While it is encouraging that mental health cover is becoming more common, the low usage rate raises questions. Are employees fully aware of what is available to them? Do they know how to access these services? Or are they still hesitant to seek help?
Let’s be honest, over the past few years, conversations around mental health have become more open. Companies talk about it, leaders speak about it, and insurance policies now include it. But are people actually using the support available to them?
In fact, despite half of Indian insurers providing mental health support under their health plans, employee utilisation stands below 20%, according to Aon’s 2025 Insurer Wellbeing Benchmarking Report.
India’s health insurance market is changing quickly. Many insurers now offer telehealth services, online doctor consultations and digital claim processes. Around 83% of insurers surveyed provide telehealth support.
However, digital expansion does not automatically mean better outcomes. The report shows that although services are available, measurable impact remains limited in several areas, including mental health.
Simply offering counselling or therapy sessions is not enough. Employees must feel comfortable using them, and employers must actively promote them.
The report reveals that employers are placing greater focus on workforce wellbeing. They want benefits that improve health, reduce stress and deliver real results.













