How customer experience has changed for Air India flyers after Tata takeover
India Today
Air India embarked on a new voyage Friday after the Tata Group took over the airline from the government. India Today took a flight from Mumbai to find out if anything has changed since the Maharaja's takeover.
Air India embarked on a new voyage Friday after the Tata Group took over the airline from the Government of India. I took a 9pm flight from Mumbai to find out whether anything had changed since the Maharaja's takeover.
One of the things the new management will focus on is better on-time performance of flights. Our flight took off around 9:10 pm and reached Goa at 10:05 pm -- an almost on-schedule arrival.
Apart from this, a special announcement by the pilots took place before landing. This announcement is a part of an official order by the operations department.
The announcement goes: “Dear Guests, this is your Captain (Name) speaking. Welcome aboard this historic flight, which marks a special event. Today, Air India officially becomes a part of the Tata Group again, after seven decades. We look forward to serving you on this and every Air India flight with renewed commitment and passion”.
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Passengers in our flight cheered and clapped at this announcement, showing the great excitement among them.
Another small change that has taken place is that the passengers are now addressed as ‘guests’.
