Gen Z won't talk on phone — now, 'The Phone Lady' is on a mission

Mary Jane Copps, owner of The Phone Lady in Canada, has made it her business to teach people how to make phone calls effectively — and defeat their "phone phobia."

But about eight or nine years ago, Copps, who is based in Canada — in Halifax, Nova Scotia — said her business model shifted. In a recent poll, 61% of millennial office workers said they avoided phone calls entirely.  Christine Rousselle is a lifestyle reporter with Fox News Digital.

"It became evident that that is what the client base wanted," she said.