Frustration continues as N.B. credit union works to fix online banking disruptions
CBC
Problems continued Wednesday for some customers of a New Brunswick credit union that faced major hiccups after making changes to its online banking platform.
A steady stream of people walked into and out of the UNI Financial Cooperation in Fredericton at around noon, with some there in the hopes of solving issues ranging form not being able to access their accounts online, to their bank card not working at point of sale machines.
They're issues being felt by UNI clients across the province for the third day in a row.
"The frustration of nothing working," is what brought Jessica Courty to the branch on Regent Street.
"It's been four days that I have zero access to my banking account, can't do any transfers or receive them, or know how much I have in my bank account right now."
Courty said she considered herself lucky she's off work in the summer and had the time to go to the bank in person while it was open.
"I can only imagine people that have kids or jobs and you cannot really come during the hours that they are open. It would have been like another level of frustration."
UNI, also known as Caisse populaire, is a credit union headquartered in Caraquet serving about 180,000 customers.
After years of relying on Desjardins Group for its online banking platform, the company decided to launch its own, CEO Robert Moreau, said in an interview.
About 155,000 customers were supposed to transition to the new platform on July 6, but bumps in the process led to problems for customers across the province, with cards not working and people not being able to access their online accounts.
"It could be very technical on the card itself," Moreau said. "It can be that [with] the personal identification number, they don't have it, they lost it or it's not working properly," Moreau said.
Moreau said not all customers are experiencing those issues, adding that "most transactions" are happening properly across its system.
Moreau didn't offer a timeline for addressing issues for affected customers, noting that UNI is learning about some problems only as clients come forward with them.
"Some of it, you deal [with it] as it comes," he said. "Then you get into efficiency, so if we see ... too many of a certain complaint then we we get to address that."
In advance of what is expected to be a hot summer, the City of Kamloops is encouraging homeowners to request a free assessment of their properties to make sure they are resilient in the face of wildfire.
Friday may have been the first day of spring, but winter storms are not over yet for Newfoundland.
Daniel Doody says his trip to the Yukon earlier this month was ruined when he learned his luggage wouldn't arrive with him.
The future of a national historic site in Fredericton is up for discussion at meetings across New Brunswick in the next few weeks as the Anglican diocese considers what to do about costly repairs needed at Christ Church Cathedral.
EDITOR'S NOTE: CBC has removed the names and photo from this story. Now that the people are no longer missing, their identity is no longer in the public interest.
Brandon’s firefighter-paramedic union is sounding the alarm about a new provincial directive it says could leave the city without local ambulances when residents need them most.
CBC's road trip series Land of Living Stories explores inspiring stories of community spirit from across Saskatchewan. In our latest visit, CBC-Radio Canada hit the road to La Ronge. This is the fifth of a multi-part series from that community.
Wildfire season has officially started in Alberta. As the snow starts to melt, people are starting to wonder: Will I have to evacuate this year?
Cassandra Lee is getting ready to pack up her home and family to move more than 3,200 kilometres across the Canada-U.S. border, in search of more "support" and "stability."
To earn the title of master sake sommelier, Yoshi Takaoka says it's not just about knowledge, "we need to demonstrate how to serve the sake perfectly."
Over 115 years ago, more than 150 members of Calgary’s Black community gathered at a venue called Eagle Hall on First Street S.W. for what a local newspaper called “one of the most successful balls of the season.”
Spring is heralded by the return of geese, but to many in Alberta's poultry industry, migration means something different.
Ontario's legislature is set to resume sitting Monday after a 14-week break that ended in a veritable deluge of news, partial proposals and headline-grabbing musings from Premier Doug Ford and his government.