Disability minister promises to correct 'long-standing problem' of airlines damaging mobility aids
CBC
Canada's federal minister of disability inclusion is promising to help reform air travel for people with disabilities after a Toronto advocate's wheelchair was "totally damaged" while in the care of Air Canada employees.
CBC Toronto told Maayan Ziv's story last week soon after she found her $30,000 wheelchair broken after landing in Israel for an international accessibility conference last Thursday.
The minister, Carla Qualtrough, responded to the story this week, calling the incident an example of a "long-standing problem" with airlines mistreating people with disabilities and their mobility devices.
"We have to figure out a way to end this once and for all," said Qualtrough, who's also the minister of Employment and Workforce Development.
"I promise you, we're on it."
The Canadian Transportation Agency (CTA), which regulates air travel, said in an email to CBC Toronto it "cannot comment" on the incident.
But within the next week, Qualtrough says she'll meet with the CTA and Air Canada to convey her concerns and work out an action plan to prevent any more such incidents.
Ziv's story triggered an outpouring of support on social media from people who've also had airlines mishandle their mobility aids.
"I'm looking for accountability that doesn't just recognize the harm done to me, but to the thousands of people that I've now heard from that have shared similar stories," Ziv said.
Kristin Hayes is one of them.
Hayes, who lives in Toronto, says her wheelchair has been damaged multiple times while flying.
But she says her trip to Hawaii four years ago was her worst experience of all. Hayes says American Airlines misplaced her wheelchair and took 30 hours to find it and give it back to her.
"And that was after a lot of phone calls, an enormous amount of stress, panic, feeling completely helpless and for many of those hours, not having any answers," she told CBC Toronto.
"How many times does this need to happen before somebody other than us cares enough to try to help us do something about it?"
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