Complaint about sexual harassment on HandyDART bus to be heard by B.C. Human Rights Tribunal

The B.C. Human Rights Tribunal is allowing a complaint to proceed against B.C. Transit after a HandyDART driver allegedly sexually harassed a female passenger in Oct. 2019.

HandyDART is a door-to-door public transport service provided in most of B.C.'s cities, primarily for disabled people and older people who require mobility aids.

"The complainant alleges that in Oct. 2019, the driver picked her up in a bus, made inappropriate sexual statements, and invited her to sexual contact," tribunal member Grace Chen wrote in a decision on Wednesday.

The woman immediately complained to B.C. Transit after the alleged incident, pointing to the fact that she was "trapped into a secured wheelchair and was unable to move without assistance while on the bus."

"She says she was vulnerable to the harassment due to her disability, and was trapped on the bus with the driver because of her disability," the decision reads.

Records showed transit officials subsequently had multiple meetings about the incident. 

However, the complainant says neither officials nor the driver followed up with her for months after the incident, after an initial investigation led to no charges against the driver.

Subsequently, she filed a complaint with the human rights tribunal alleging B.C. Transit discriminated against her on the basis of her sex and disability.

Provincial transit authority B.C. Transit operates the service in most of the province, while HandyDART services in Metro Vancouver are contracted to regional authority TransLink, which then subcontracts dispatch, reservations and trip deliveries to First Canada.

The complaint heard by the tribunal concerns B.C. Transit, an unnamed regional transit operator, and the anonymous complainant, who uses a wheelchair.

B.C. Transit applied to dismiss the complaint on the basis that they were not actually responsible for day-to-day transit operations in the incident.

In addition, they submitted there was no connection between the complainant's sex and disability and the harm she experienced due to the alleged harassment and the subsequent lack of action from B.C. Transit.

Chen disagreed with the transit operator in both instances, finding that they held responsibility for delivering the transit services in question, particularly with respect to complaints.

"I am also satisfied there is some evidence of a connection between the complainant's disability and her allegation of adverse impact from how B.C. Transit and the transit operator responded to her complaint," Chen wrote in her decision.