Chatbots are losing customer trust fast
Fox News
New research reveals 71% of customers prefer human agents over chatbots for customer service despite businesses investing billions in AI technology for efficiency.
Kurt "CyberGuy" Knutsson is an award-winning tech journalist who has a deep love of technology, gear and gadgets that make life better with his contributions for Fox News & FOX Business beginning mornings on "FOX & Friends." Got a tech question? Get Kurt’s free CyberGuy Newsletter, share your voice, a story idea or comment at CyberGuy.com.
Now, things are changing. More often, the first reply comes from a chatbot.
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