CEO of rental giant Hertz vows to fix false theft reports
ABC News
The new CEO of Hertz says the company is fixing problems that led to false car-theft charges against some customers
NEW YORK -- The new CEO of Hertz says he’s working to fix a glitch in the rental-car giant’s systems that has led to some of its customers being wrongly accused of stealing cars they had rented.
Stephen Scherr, who took over as CEO on Feb. 28, said the company has changed its practices to fix problems that have occurred when cars were reported stolen but the transaction was improperly recorded in Hertz's system.
“This is among the first things that I have started to look to take care of and deal with in the first 30 days I've been at the company,” Scherr told CNBC on Monday. “It is not acceptable to Hertz to have any customer ... caught up in some of what has happened.”
Some Hertz customers have said they were arrested and jailed because the company accused them of stealing cars that they had paid to rent and in some cases had returned long before their arrest.
